Description
From an accomplished journalist this illuminating chronicle of the trials tribulations and triumph of Zingermansa beloved 70 milliondollar Michiganbased gourmet food store with global reachis thoughtful reading for foodies and entrepreneurs Kirkus Reviews
Certain businesses are legendary exerting immense influence in their field Zingermans in Ann Arbor Michigan is one of those places Over the years the flagship deli has expanded into a community of more than a dozen businesses including a wildly successful mail order operation restaurants bakery coffee roastery creamery candy maker and events spacetransforming Ann Arbor into a destination for food lovers
Founded in 1982 by Paul Saginaw and Ari Weinzweig Zingermans philosophy of good food excellent service and sound finances has turned it into a company whose reach spans all corners of the gourmet food world Famous for its generous deli sandwiches fresh bread and flavorful coffeeall locally producedZingermans is also widely celebrated for its superb customer service and employee equity The culture is one of respect and innovation while maintaining very high standards Every employee has access to the financial records everyone has a voice and everyone is heard It has legions of enthusiastic customers fans across the food world and business principles and a work ethic that have been admired analyzed and copied All that is revealed here in Micheline Maynards Satisfaction Guaranteed
Discover how by 2019 Zingermans employed hundreds of employees and achieved close to 70 million in annual sales When the pandemic struck Zingermans growth momentarily screeched to a haltbut it survived by reinventing itself while still serving its beloved food and selling its wide array of groceries Now as Zingermans looks forward to a half century in business it is on track for stronger results than ever A recipe for success in business and in life Satisfaction Guaranteed provides a roadmap for manifesting joy and purpose in everything you do
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