Dealing with Difficult People Audiobook Libro.fm

Description

Learn how to deal with difficult colleagues and clients

At the heart of dealing with difficult people is handling theirand your ownemotions How do you stay calm in a tough conversation How do you stay unruffled in the face of passiveaggressive comments And how do you know if youre difficult to work with

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive

Books in this series are based on the work of experts including Daniel Goleman Tony Schwartz Nick Morgan and Daniel Gilbert

This collection of articles includes To Resolve a Conflict First Decide Is It Hot or Cold by Mark Gerzon Taking the Stress Out of Stressful Conversations by Holly Weeks The Secret to Dealing with Difficult People Its About You by Tony Schwartz How to Deal with a Mean Colleague by Amy Gallo How To Deal with a PassiveAggressive Colleague by Amy Gallo How to Work with Someone Whos Always Stressed Out by Rebecca Knight How to Manage Someone Who Thinks Everything Is Urgent by Liz Kislik and Do You Hate Your Boss by Manfred F R Kets de Vries